FAQ's

THE MOST ASKED QUESTIONS?

Shipping And Delivery

Currently, we do not offer COD due to the high demand for our products. All orders are processed as prepaid to ensure better service and a seamless shopping experience for our valued customers. We appreciate your understanding and support.

Domestic delivery within India is free of charge. For international orders, delivery charges apply and will be calculated based on the destination and package weight. You will see these charges clearly displayed during checkout, ensuring transparency and clarity in your purchase process.

For domestic orders shipped via Delhivery, delivery typically ranges from 3 to 15 days, depending on the product and location within India. For international orders, commonly shipped through UPS (though subject to change based on location), delivery times typically range from 10 to 25 on international order but can order can arrive within the delivery time.

To track your order, a delivery tracking number will be provided within 3 days of placing your order via email and whatsapp.You can then go to the "Tracking My Order" page in the menu and enter your tracking ID to monitor the status and progress of your delivery.

To know about our shipping policy, please visit our Shipping Policy page. To understand our international policy, please visit our International Policy page.

Exchange And Return

We do not offer refunds. Unfortunately, we have encountered instances where items were returned after being worn. However, we do offer exchanges for domestic orders. International orders are not eligible for exchanges at this time.

For more details, please visit our Exchange Policy or contact us via email at info@suratsilkhouse.com or WhatsApp at +91-9621498202. We appreciate your understanding and support.

Our exchange policy is straightforward and customer-friendly. If your product is damaged, it can be exchanged within 7 days of receiving the order. The product must be unworn and unused, with all tags and stickers intact. For more detailed information, please visit our Refund Policy page.

To initiate an exchange, please reach out to our customer service team via email at info@suratsilkhouse.com or WhatsApp at +91-9621498202. Our team will guide you through the exchange process and provide further instructions to ensure a smooth transaction. For further assistance, please visit our Contact Us page.

We accept exchanges for items that are unused, unwashed, and in their original condition with all tags intact. Domestic orders are eligible for exchange within 7 days of delivery, while international orders do not qualify for exchanges. For more details on eligibility criteria and the exchange process, please refer to our Exchange Policy page.

Exchanges are typically processed within 7-10 business days upon receiving the returned item. For specific timelines, please refer to our Exchange Policy

Products And Services

While we strive to display the colors of our products as accurately as possible on our website, please note that the actual colors may vary slightly due to differences in monitor settings and lighting conditions. We recommend referring to the product descriptions for additional details about the color and design. If you have any specific concerns, feel free to contact our customer service team for more information.

We offer a wide range of Indian fashion products, including sarees, suits, lehengas, Chikankari dresses, Banarasi garments, and ghararas. Explore our extensive collection on our website to find the perfect piece for any occasion!

Yes, we offer customization and personalization options through our stitching service. To learn more about the available options and how to place an order, please visit our Stitching Service Whatsapp

We accept all types of payments through Razorpay and PhonePe gateways. Please note that we do not offer Cash on Delivery (COD); all payments must be made in advance.

To buy in wholesale, please visit our Buy in Bulk Whatsapp for detailed information and instructions on placing bulk orders.