Once your order is dispatched, you will receive a tracking number via email and WhatsApp within 3 days. You can use this tracking number to follow the progress of your shipment on our website through the courier’s tracking Page.

For domestic orders within India, shipping typically takes between 3 to 15 days via Delhivery. For international orders, delivery usually takes between 10 to 25 days with UPS. Please note that shipping times may vary based on your location and any potential delays with the courier service for further details go to our shipping policy page.

Currently, we do not offer Cash on Delivery (COD) due to high demand and to streamline our operations. However, we are exploring options to introduce COD in the future. In the meantime, we accept various other secure payment methods through our website.

We offer free shipping for all orders within India. For international orders, shipping charges are displayed during checkout, but the delivery is free of charge. You can view any applicable shipping costs at checkout.

If you are not at home at the time of delivery, the courier will attempt to deliver the package to your shipping address. If the delivery fails, the package will be returned to the shipping warehouse. Once you are available, you can arrange for a redelivery. Please contact us to coordinate the redelivery or if you have any concerns about your shipment go to contact us page.

While we ensure that all items are securely packed and shipped with our trusted partners, if you receive a damaged or incorrect product, please don’t worry. Contact us immediately through the following methods:

• WhatsApp: +91 9621498202
• Email: info@suratsilkhouse.com
• Call: +919839765668

We will address the issue promptly and arrange for a replacement or exchange as needed.

We do not offer refunds. However, we provide exchanges for items within 7 days of receiving your order. To initiate an exchange or for further details, please visit our Contact Us page and review our Refund Policy. We will be happy to assist you with the exchange process promptly.

You are eligible for an exchange only once per order. Multiple exchanges for the same order are not allowed.

Once an order is placed, it cannot be modified or canceled. Please review your order carefully before finalizing the purchase.

Yes, there are charges for exchanges. Only the delivery charges will apply, which will be communicated to you when you contact us for the exchange process.

Once an order is placed, it cannot be modified or canceled. Please review your order carefully before finalizing the purchase.

We strive to display product colors as accurately as possible on our website. However, please note that the actual colors may vary slightly due to differences in monitor settings, lighting, and screen resolutions. We recommend referring to product descriptions for additional details on colors and textures.

Our store is located opposite Gulmarg Hotel in Aminabad, Lucknow (226018). For more details on our wholesale and manufacturing options, please visit our Stores page.

Yes, we offer stitching services! Simply click on the "Stitching Service" link from the footer menu on our website, and it will take you to WhatsApp. Share your order ID with us there, and our sales executive will assist you with the stitching process and provide details on the charges.

Yes, we offer bulk purchases! For details on buying in bulk, click on the "Buy in Bulk" link from the footer menu on our website, and it will take you to WhatsApp. Share your requirements with us there, and our sales executive will assist you with the bulk purchase process and provide information on pricing and terms.

Our store is open 365 days a year with no holidays. We are open from 11 AM to 11 PM every day.

We offer a wide range of bridal wear, including lehengas, sarees, suits, chunis, gowns, crop tops, ghararas, Banarasi dresses, and more. We will be launching these collections one by one on our website. For the best selection and to explore our full range, we invite you to visit our store.

Unstitched Products: These are fabrics that come in their raw form without any stitching. You can customize them according to your preference, and they need to be stitched by a tailor to fit your measurements. This option allows for full personalization and adjustments.

Semi-Stitched Products: These products come partially stitched, typically with the main body of the garment already assembled, but without finishing details like hems or embellishments. They require minor tailoring to fit your body shape and complete the final look.

Readymade Products: These garments are fully stitched and ready to wear as-is. They come in standard sizes and require no additional tailoring. This option is convenient for those looking for immediate use without further customization.